Refund policy

We strive to ensure all our customers are 100% satisfied with our products and service. We take pride in the being able to offer high quality herbs at affordable prices and take great care in packaging our products for shipment to ensure they arrive to you in the best condition. We understand mistakes can be made and are happy to resolve any issues with you.

• We are unable to accept returns or exchange of products due to a change of mind, mistaken purchase or unwanted gifts. Please choose carefully. 
• Please inspect your parcel immediately upon receiving. If you received the wrong product or your product is damaged when received, please let us know within 48 hours of receiving your order.
• Please send us your full name & photo of your damaged item to theherboriumtcm@gmail.com to qualify for a refund or replacement.
• We may request the item be returned before a refund or replacement is granted and in some cases the postage costs of returning the item will be the customer’s responsibility.
• Items sent back to us without first requesting a replacement or return will not be accepted.